Thank you for booking with New England Vacation Rentals. We look forward to having you as our guest on Cape Cod.
By booking this reservation with New England Vacation Rentals (NEVR Chatham Inc.) with your authorized credit card-- you have agreed to the policies detailed below.
Please review the following terms and conditions regarding your reservation and usage of your vacation home. QUESTIONS?
How to Contact New England Vacation Rentals
Email at bookings@newenglandvacationrentals.com is the quickest and easy way to correspond with us as well as our Free Mobile App/Happy Stays Our phones (508-432-0900) do get quite busy. We have a service that helps us answer our phones as many guest questions are quick and we can reply easily via email. Our NEVR website is comprehensive with all possible info a guest may need and a Common Question and Answer page that is helpful to our guests.
The Cape Cod/NE Vacation Rentals Visitor Guide Mobile App is available for FREE download at Apple and Google App Stores and provides guests (and potential guests) with lots of information regarding our Cape Cod vacation rentals, recommendations and discounts for restaurants & activities, Cape Cod weather, travel conditions, and real-time updates of events, and a lots more. You will need to enter the EMAIL YOU BOOKED WITH AND YOUR ARRIVAL DATE to download your itinerary information.
We are not responsible for health (COVID-19 or any other health-related issues), travel, weather conditions or world related issues which may include the absence of water, electricity, heat, or air conditioning and any other “Acts of God” circumstances. New England Vacation Rentals Inc. cannot predict construction plans in the area and therefore cannot be responsible for any construction that may be occurring near one of our properties. Utility service outages should be reported to the NStar/Eversource at 1800-592-2000 immediately and all efforts will be made to have them restored as soon as possible. Guest will not be offered any compensation/refund or moves to other properties. Notice of Cancelation must be in writing and reported to us.
COVID-19 Travel Information: NEVR complies with the directives listed on the Mass.gov website. Please be aware that information may be updated and the details of your reservation may also be required to change, potentially without much notice. If the MA Governor issues a MA Rental Ban for MA Vacation Rental Homes, we will allow you to move your reservation to a future date, or provide a refund. Please note, any other reasons to cancel would follow our NEVR Standard Cancellation Policy. For any questions or more information click on these links: View Travel Order
Vacation home rentals bring people together, providing a place to relax and recharge. Our NEVR Cape Cod Vacation Homes will be prepared and ready for booked guests. The Cape is a wonderful place that you can enjoy a time away with your loved ones. Cape Cod has the most beautiful National Seashore, hiking and biking trails-all perfect to enjoy the beauty and peacefulness of Cape Cod. We encourage you to take that vacation!!
FLEXIBLE CANCEL OPTIONS: If you are considering a possible cancelation-Options for your consideration:
1. You can use the reservation as is for yourself, family, and or friends. Once the reservation is paid in full it can be transferred.
2. We are happy to move your reservation to a later date in the same calendar year based on the home availability. A change order fee may apply. Please note your booked rate will continue to be charged but-if the week you choose has a higher rate you will be responsible for the difference in the rate and taxes. Your second installment payment date will remain the same as your original reservation regardless of what week you choose.
3. Up until 60 days prior to arrival–If your reservation has not been paid in full yet: You can choose to cancel your reservation. You will need to inform us in writing that you will not be not paying your 2nd payment and therefore forfeit your initial deposit and the reservation is canceled. This in essence is a 50% refund on the total balance due NEVR.
By purchasing travel insurance, you can insure yourself for covered cancelation penalties, medical costs. Contact Rental Guardian as detailed below for more specific information.
**NE Vacation Rentals does not sell the trip cancel insurance other than it is offered on our website thru Rental Guardian for ease of the guest.
Please consider purchasing Trip Cancelation Insurance through Rental Guardian. You can purchase trip cancelation insurance up until 30 days prior to your arrival date. This offers great peace of mind for a small additional cost. Plans may include valuable medical coverage, trip interruption, coverage for theft of baggage and personal effects, accident coverage, emergency travel and health services and more. Rental Guardian travel protection products include backpackers protection, expatriate protection, luggage protection, missionary health protection, as well as gain access to a wide range of traveler's assistance services.
Trip Insurance Claims & Coverage Questions:
Additional information and policies:
Providing a clean and well maintained Cape Cod Vacation Rental Home has always been our top priority for our NEVR guests and owners. Each home has its own independent cleaner that is employed by the owner of this home. The Cleaner contact information will be provided at the home along with a Departure Check Out list for your handling.
The Cleaners have been provided with the latest COVID-19 Cleaning Policies for New England Vacation Rental Vacation Rental Homes (NEVR) based on the current VRMA/VRHP, EPA and CDC guidelines. Special attention will be given to the disinfection and sanitization of “high touch surfaces” such as tables, doorknobs, light switches, countertops, all knobs and handles, desks, toilets, faucets, TV remotes etc. Cleaners will be using products that have been approved under the EPA guidelines.
We do ask our guests to clean dishware used thoroughly–however if you still feel uneasy about cleanliness we recommend you rewash before use.
*** NOTE– Safety precautions undertaken in the preparation of the home are not foolproof and cannot be guaranteed. NEVR Cape Cod Vacation Rental Homes are used at your own desire and risk. The new cleaning guidelines are not legal or medical advice and are subject to change as more information becomes available about COVID-19.
Guest agrees to hold New England Vacation Rentals, Inc. its owners, agents, officers, employees, and subcontractors harmless of any injuries or claims caused by or contributed to by accidents, allergic reactions, or any other casualties or health problems that may arise during reservation period or as a result of staying at this home. Guest shall hold New England Vacation Rentals, Inc. its owners, agents, officers, employees, and subcontractors harmless from all claims to person or property arising out of the use and occupancy of the premises.
Cleaning Issue? Within 24 hours upon arrival: Cleaners will come back to handle any cleaning issues at no extra charge. NEVR wants to ensure your Cape Cod Vacation Rental Home is to your satisfaction– If we do not hear from you, we can’t help you!!
SIGNATURE/APPROVAL:
I have read and agree to the above New England Vacation Rentals Rentals Inc. (NEVR Chatham Inc.) Terms and Conditions.
Through my signature below, I agree to the non refundable/cancel policy and all terms above. I hereby authorize my credit card provided to New England Vacation Rentals (NEVR Chatham Inc.) to be charged for the total amount stated in this agreement and for any additional charges incurred during and as a result of my stay.
Sincerely,
The Rental Team at New England Vacation Rentals #BookNEVRDirect
Email: bookings@NewEnglandVacationRentals.com
Phone: 508-432-0900
Mail: PO Box 63, Harwich Port, MA 02646
Office: 1455 Main Street Chatham, MA 02633
NewEnglandVacationRentals.com