06/01/2020

Dear {reservations.first_name},

Thank you for Booking with New England Vacation Rentals.  We look forward to having you as our guest on Cape Cod.

By booking this reservation with New England Vacation Rentals  (NEVR Chatham Inc.) with your authorized credit card-- you have agreed to the policies detailed below.

Please review the following terms and conditions regarding your reservation and usage of your vacation home. QUESTIONS? 

• Click here: NEVR Guest Common Question and Answers and NEVR GUEST POLICIES 
• Click here for: General Information About Cape Cod.
• Click here for: Cape Cod Beach And Parking Permit Information (only needed during peak summer season from end of June until Labor day).

How to Contact New England Vacation Rentals
Email at bookings@newenglandvacationrentals.com is the quickest and easy way to correspond with us as well as our Free Mobile App/Happy Stays   Our phones (508-432-0900) do get quite busy.  We have a service that helps us answer our phones as many guest questions are quick and we can reply easily via email.  Our NEVR website is comprehensive with all possible info a guest may need and a Common Question and Answer page that is helpful to our guests.

The Cape Cod/NE Vacation Rentals Visitor Guide Mobile App is available for FREE download at Apple and Google  App Stores and provides guests (and potential guests) with lots of information regarding our Cape Cod vacation rentals, recommendations and discounts for restaurants & activities, Cape Cod weather, travel conditions, and real time updates of events, and a lots more. You will need to enter the EMAIL YOU BOOKED WITH AND YOUR ARRIVAL DATE to download your itinerary information. 

1. For reservations over 60 days away-you can make 2 payments-50% deposit with reservation and 50% final payment to be made 60 days prior to arrival. We accept Master Card or Visa for payment only.  Reservations made under 60 days away-full payment is required at booking.  Your final payment will be billed automatically 60 days prior to arrival to your authorized credit card on file.   Upon the 60 days of arrival–Your final payment will be billed automatically to your authorized credit card on file. Any payments not made within 60 days of arrival will result in a forfeit of your paid deposit and your reservation. A Process fee has been added to your reservation charges as stated in our original Rate Quote.  We do not charge any other fees when booked directly on the New England Vacations Website. {{initial}} 
2. Your reservation is subject to MA Local and State Taxes. A tax is imposed on short-term rentals in Massachusetts and may vary based on local ordinances and bylaws as well as HOMEOWNER'S property holdings.  These tax rates are subject to change and may be adjusted to your charges/payment.  According to the MA Department of Revenue, the tax rate is determined as of the date of occupancy. If a rate increase occurs, Guest is responsible for any additional amounts due after this reservation is confirmed (Max amount is an extra 2% ).
3. Your confirmed reservation with New England Vacation Rentals is final and is non-refundable. Your account will be charged for the total price shown, regardless of whether the reservation is used.  There are no early check out reimbursements.  If you haven't already done so--we highly recommend that you purchase Trip Cancel Insurance thru Rental Guardian such as Modern Voyage Travel Protection. Cape Cod has a short rental season and once booked the rental is yours and the owners in turn count on that rental revenue.   Notice of Cancelation must be in writing and reported to us. If you wish to switch dates in the same calendar period for the same house--we are happy to do so if there is an open week available at no additional charge. 
4. Our non-refundable policy has been in place since the inception of our company - as we've stated, it is there to protect our guests, homeowners and our company.  This is why we state our non-refundable policy in all of our correspondence and on our website.  Most guests do purchase trip cancel insurance for this very reason.  We are not responsible for health, weather or world conditions or issues which may include absence of water, electricity, heat, or air conditioning and any other “Acts of God” circumstances. Guest will not be offered any compensation or refund. New England Vacation Rentals Inc. cannot predict construction plan in the area and therefore cannot be responsible for any construction that may be occurring near one of our properties. No compensation or moves to other properties will be considered. Your account will be charged for the total price shown, regardless of whether the reservation is used.   Notice of Cancelation must be in writing and reported to us.  {{initial}}
   
   Utility service outages should be reported to the NStar/Eversource at 1800-592-2000 immediately and all efforts will be made to have them restored as soon as possible.  No compensation or moves to other properties will be considered. 
5. What If I Need To Cancel My Reservation
   You are responsible for full payment of your reservation-should you opt out of trip cancellation insurance. Vacation home rentals bring people together, providing a place to relax and recharge. Our NEVR Cape Cod Vacation Homes will be prepared and ready for booked guests. The Cape is a wonderful place that you can enjoy a time away with your loved ones.  Cape Cod has the most beautiful National Seashore, hiking and biking trails-all perfect to enjoy the beauty and peacefulness of Cape Cod. We encourage you to take that vacation!!

• You can also transfer your reservation to another party provided the full reservation balance is paid in full.
• If you wish to switch dates in the same calendar period for the same house. NEVR will waive the fee associated with moving a reservation.  Please note that-- if the week you choose has a higher rate you will be responsible for the difference in rate and taxes.  Your second installment payment date will remain the same as your original reservation regardless of what week you choose.  
• If reservation has not been paid in full yet: Choose to cancel your reservation.  You will need to inform us in writing that you will not be not paying your 2nd payment and therefore forfeit your initial deposit and the reservation is cancelled.

 ​​Additional information and policies:

1. Bed sizes are listed under property details of each home. All homes are equipped with Blankets and pillows.  Furnishings, appliances, kitchen supplies, deck and beach furniture are provided by the owner of home and New England Vacation Rentals takes no responsibility for the overall condition, changes to what is shown on our website, quality or number of each. Unless it specifically states it on the property detail information on our website, Linens (bed sheets and bath, kitchen and beach towels) are NOT included with your rental unless otherwise noted.  Linen and Equipment Rental Options.  We are delighted to be partnering with Linendrops.com to bring convenient, reliable, resort quality linens to your vacation rental property.  In an effort to make your stay as easy as possible, we have included linen pricing for each home directly on our booking page.  Simply choose your ideal vacation home and at the time of booking add the optional “Home Linen Fee” in step 2 of our booking process. If you forgot to add linens just contact us and we can add them for you. We quote the package price out for you and will simply add this to your reservation- plus applicable MA State and Local taxes. 
2. All rental homes are checked upon departure by our cleaning staff and inspectors.
3. Damages to Home: Guest agrees to notify New England Vacation Rentals (NEVR)  as to any damages or accidents that occur to the premises, to both real property and personal property upon arrival (within 24 hours) Please report any damages to our office upon check in so we may Assess, Repair or Replace items.   We can be contacted via phone at 508-432-0900 or email at bookings@newenglandvacationrentals.com. Any damage or accident not reported upon your arrival --repairs/replacements will be the responsibility of the guest and charges would be billed to your credit card.  {{initial}} 
4. Please do not move furniture in the property-this can cause scratches to wood floors, walls get dinged etc. If you do have to move something please be careful and be sure to return to original location.  If we have to send our maintenance team to move furniture back- there will be a charge to you that will be billed to your credit card on file.
5. NEVR Cleaning Standards and Procedures
   In light of the COVID-19 pandemic, New England Vacation Rentals has implemented expanded guidelines for the cleaning and sanitizing of our Cape Cod Vacation Rental Homes. These new guidelines have been developed under the direction of The Vacation Rental Housekeeping Professionals (VRHP), a subsidiary of the Vacation Rental Management Association (VRMA) and the CDC.  The VRMA/VRHP “SafeHome”  initiative is working to take all precautions to keep our guests safe and healthy.  

   
   Providing a clean and well maintained Cape Cod Vacation Rental Home has always been our top priority for our NEVR guests and owners. Each home has its own independent cleaner that is employed by the owner of this home. The Cleaner contact information will be provided at the home along with a Departure Check Out list for your handling.

   The Cleaners have been provided with the latest COVID-19 Cleaning Policies for New England Vacation Rental Vacation Rental Homes (NEVR) based on the current VRMA/VRHP, EPA and CDC guidelines.   Special attention will be given to the disinfection and sanitization of “high touch surfaces” such as tables, doorknobs, light switches, countertops, all knobs and handles, desks, toilets, faucets, TV remotes etc. Cleaners will be using products that have been approved under the EPA guidelines.

   We do ask our guests to clean dishware used thoroughly–however, if you still feel uneasy about cleanliness we recommend you rewash before use.

   *** NOTE– Safety precautions undertaken in the preparation of the home are not foolproof and cannot be guaranteed.  NEVR Cape Cod Vacation Rental Homes are used at your own desire and risk. The new cleaning guidelines are not legal or medical advice, and are subject to change as more information becomes available about COVID-19. 
   
   Guest agrees to hold New England Vacation Rentals, Inc. its owners, agents, officers, employees, and subcontractors harmless of any injuries or claims caused by or contributed to by accidents, allergic reactions, or any other casualties or health problems which may arise during reservation period or as a result of staying at this home. Guest shall hold New England Vacation Rentals, Inc. its owners, agents, officers, employees, and subcontractors harmless from all claims to person or property arising out of the use and occupancy of the premises.  {{initial}}

   Cleaning Issue?  Within 24 hours upon arrival: Cleaners will come back to handle any cleaning issues at no extra charge.  NEVR wants to ensure your Cape Cod Vacation Rental Home is to your satisfaction– If we do not hear from you, we can’t help you!!

6. Trash Pick Up--This is included with your stay.  Trash company details and pick up days are posted at the home and are also included in your check in instructions.  PLEASE BAG ALL HOUSEHOLD TRASH or trash company will not pick up. Unbagged trash will not be removed and may result in a fee to the guest to arrange for a special pick-up. Trash companies tend to come very early in the morning (6-7am) so please consider these times.  No one likes to arrive to a to a home with bins full of trash.  If you forget to put the trash out according to instructions--we will send our maintenance team to take care of and will charge the Guest Credit card on file a $75 trash pick-up charge.  
7. A Word About Cape Cod Summer Temperatures and Humidity--During peak summer, it can get very hot and humid on Cape Cod. Most of our rental homes offer either Central Air, Split A/C’s or Individual window A/C units to help keep you cool (check under each individual property listing details). Some of our earliest recollection of Cape Cod is when we open the door for the first time and get that “Cape Cod scent” While in reality, that’s the musty smell of a closed up home. This is especially the case with homes that do NOT have Central Air Conditioning and even more so Waterfront Homes without Central Air Conditioning. Opening windows to air out the house and a good can of Air Freshener can alleviate this condition. Mold does exist on Cape Cod due to the salt water and air, high temperatures, humidity and the traditional clapboard shingles that many homes have.  
8. The hot temperatures and humidity can cause all kinds of “pesky creatures” to come out during the summer.  While our homes do have pest control-we still get all kinds of pests.  This includes mice, spiders and spider webs, gypsy moths, ants, flies, wood roaches, bugs, etc.  Pest control can slow it down but it cannot stop the natural lives of these creatures. There is Wildlife on Cape Cod: Please be aware we have wild turkeys, coyotes and other various wildlife. We are not responsible for any of these circumstances. Guest will not be offered any compensation or refund.
9. We will do our best to accommodate you in your reservation. However, if due to circumstances beyond our control, a quoted rate can change, a reserved accommodation becomes unavailable, substitute accommodations (same value-if available) will be offered or you will be issued a NEVR travel a voucher in the amount you paid that will be valid for use up to 2 years from your original arrival date.  {{initial}} 
10. Occupancy Limits: Please note that this is a short- term vacation rental home.  The rental is limited to residential, recreational, vacation use only. Total occupancy in properties may not exceed the maximum number of occupants allowed as shown under property details. Children, including babies of all ages, are counted. No more than 6 persons beyond the occupancy limit allowed at the premises on a daily basis without the expressed written authorization of the owner.  Violation of the above may result in eviction without refund.  
11. Occupancy and use of premises shall not be such as to disturb or offend neighbors or residents.  New England Vacation Rentals has the prerogative to terminate this reservation and ask disruptive Guests or unauthorized guests to vacate the premises without refund. Guest and all members of Guest’s party must be sufficiently quiet as to not disturb other guests or property owners. Quiet hours (10:00 p.m. to 7:00 a.m.) are strictly enforced by area security. Absolutely no house parties are permitted.  Amplified music or live bands are not permitted at any of our properties at any time.  
12. No tents, trailers or RV's are allowed on the rental property.  
13. Parking of Guest Cars are only permitted in designated parking spaces.  Maximum number of parking spaces is under individual property details.  No Parking on the lawn at any time-- as there are sensitive irrigation and septic systems that could be damaged.  Guest may be charged if this policy is not followed and there is damage to yard, sprinklers or septic system. 
14. We do not rent to persons under age 25.  Only the names and number of persons specified on the confirmation will be permitted to use accommodations. {{initial}} 
15. Note that all New England Vacation Homes are NON-SMOKING.  This includes anything containing tobacco, any other substance, and e-cigarettes, inside or outside of the home. Failure to abide by our NO SMOKING policy will result in a $1,000 penalty that will be billed to your credit card and immediate eviction without refund.  {{initial}} 
16. Lock Outs:  If after 5PM --call 508-432-0900 and press 0---There will be a $75 emergency lock out fee charged to your credit card.
17. Fireplaces should not be used at Cape houses. We do not list this as an amenity even if the home has one--as they have not been inspected for guest use.
18. Fire-pit Safety (if applicable to your rental home): It is your responsibility to use this very carefully.  Any damages caused by using this for any reason (even wind) will be billed to your credit card for any.  To ensure fire is out: Pour water from your bucket up and down the length of the fire, then side to side. Hold the water several feet over the fire to avoid getting burned by steam rising out of the fire pit. Thoroughly cover all the wood and embers until the fire stops smoking and sizzling. Use a shovel or stick to move the wood around. Be sure that all sides of the wood are covered with water. Scrape any embers off the remaining wood and soak them. Stir the mixture of water and wood. Lift up the rocks of your fire pit and look for embers between and under them. Thoroughly soak those with water, too. Before leaving, check the entire fire pit to make sure there is no heat being generated. The fire pit and wood that remains should be cool and damp.
19. Home Details on our Website: We believe our website provides a good overview of each property with information and many photos. Our homes are individually owned and therefore reflect the tastes of each owner. We have provided amenity, photos and bed information for each home under property details. All individual home details and photos can be viewed on our website under property details.   Please confirm all information at the time your reservation is made. While every effort is made to ensure the accuracy of information contained herein with regard to bed sizes and home amenities, it is not guaranteed and may be changed, or replaced with a similar item in the household. Please note that although individual needs and tastes vary, we will be unable to make other arrangements when you arrive should you decide not to stay at your confirmed rental home.
20. Each booked reservation is between the Owner of the property and the Guest. Each rental property and the included furnishings are privately owned. A booked reservation is an acknowledgement between the Owner and the Guest. The reservation is limited to the stated occupancy. New England Vacation Rentals, Inc. is acting solely as a Representative for the Owner. Should a rental dispute arise, New England Vacation Rentals, Inc will file an Interpleader with a court of competent jurisdiction for determination of deposit. 
21. Guest acknowledges and understands that Check out time is no later than 9:00 AM and Check in time is no earlier than 4:00 PM. We do have to be strict about it because of the traffic flow here on Cape Cod. You do have the option to add a "late check-out" stay (for extra fee) if available to your reservation and not during Peak Summer Season. Ask your New England Vacation Rentals Representative for additional rate information.  
22. In regard to construction in the area.  New England Vacation Rentals Inc. cannot predict construction plans in the area and therefore cannot be responsible for any construction that may be occurring near one of our properties. No compensation or moves to other properties will be considered.
23. Guests are provided with the use of local telephone service and cable television only if it is available from the owner. Guests agree to make all long distance calls collect, by credit card or charge to a third number. The purchase of Pay Per View movies and events is not permitted. Any unauthorized phone charges or movie purchases will be billed to your credit card.
24. All Homes are equipped with basic kitchen equipment, appliances and supplies, furnishings, deck furniture, gas or charcoal grill.  You will need to bring all paper products, soaps (dish, body and laundry), condiments etc.  Check the property details for more specific information. Beach chairs are often available at our homes, however we do not advertise them because we cannot guarantee the quantity or the shape they will be in – people do leave them behind from time to time so there may be some for your use–again we cannot guarantee this. If your are driving to the Cape always best to put a couple in your car- If not, There are many stores in the area such as Ocean State Job Lot, CVS etc that sell them very inexpensively. Bringing a Beach Blanket is recommended as well.
25. Dogs are only permitted in homes designated on our website as Pet Friendly.  All dogs must be registered with NEVR and a Pet Registration form must be submitted.  Please note that we cannot guarantee an allergen-free home or that an owner of a home may have a pet.  Failure to abide by our NO PETS policy by allowing pets on the premises (either your own or a guest) will result in a $1,000 penalty that will be billed to your credit card and immediate eviction without refund.  {{initial}} 
26. ***PET FRIENDLY HOME POLICY: (only for Pet Friendly homes as designated on our website)
    Guest hereby agrees to comply the following:
    Certain Breeds are not permitted as mandated by Homeowner Insurance Policies.  This is not our rule: NEVR Loves Dogs.  Dog May not exceed (80) lbs.
    Must be at least one (1) year of age or older.
    Must be spayed or neutered.
    Must be up to date on rabies vaccinations and all other vaccinations. Heartworm preventive is highly recommended.
    All pets must be leashed at all times.
    Guest is responsible for cleaning up any/all pet refuse. (an automatic charge of $250 will be applied to your credit card if this is not done)
    Pets are not allowed on furniture at any time. Any evidence of pets on furniture may incur extra cleaning fees and billed to your credit card.
    All pets are to be treated with a topical flea and tick repellent three (3) days prior to arrival. Fleas and ticks are very rampant in this area and can cause harmful/fatal illness to humans and pets.
    Pet will not damage premises. If damages are caused, the cost of the damage may be billed to your credit card.
    Guest should prevent pets from producing excessive noise at a level that disturbs neighbors.
    Pet will not be left unattended for an undue length of time, either indoors or out. Pet will not be left unattended on balcony, patio, or porch.
    Homeowner assumes no responsibility for illness or injury that may incur to pets or humans while on the premises.
27. ​​​​Guests are solely responsible for any property damage, accident injury to any person or loss sustained by any person, including loss of money, jewelry, and other items of personal property, arising out of or in any way related to Guests use of the premises or the items of personal property. Guests shall inspect and be familiar with proper use and application of such items prior to using them. Guests assume the risk of injury or other losses relating to any recreational activities and will hold owner and its agents harmless with respect thereto.
28. This rental confirmation also constitutes a Waiver and Release of Liability, whereby the Guest agrees to release, discharge, hold harmless, defend and indemnify New England Vacation Rentals and its owners, agents, officers and employees from any and all claims, actions or losses for bodily injury, property damage, accidental injury, wrongful death, loss of services or otherwise which may arise out of Guest’s use of any part of the home (exterior and interior) as well as any recreational equipment provided by the home including: Kayak, Boats, Paddleboards, Bicycles, Canoes, Floats etc.  The Guest acknowledges he/she specifically understands he/she (Guest) is releasing, discharging and waiving any claims or actions that he/she may have at the present time, or in the future, for the negligent acts, omissions or other conduct by the owners, agents, officers or employees of New England Vacation Rentals and the owners of the stated home. 
29. Guests agree to promptly notify New England Vacation Rentals, Inc. of any and all damage. Guests hereby agree to INDEMNIFY New England Vacation Rentals, Inc. its owners, agents, officers, employees, and subcontractors  harmless from any and all claims including those of third parties, arising out of or in any way related to Guests use of premises or the items of personal property provided therein.   Owners and Guests hereby agree to INDEMNIFY NEW ENGLAND VACATION RENTALS, INC., its owners, agents, officers and employees, subcontractors and the Owner and hold them harmless from any disagreements, claims or actions arising in any way of the Owners or Guests failing to uphold the stipulations and requirements of this use license or for any act of God or unforeseen action or circumstance including weather which may result in a nullification of this agreement. 
30.  Guest agrees to hold New England Vacation Rentals, Inc. its owners, agents, officers, employees, and subcontractors harmless of any injuries or claims caused by or contributed to by accidents, allergic reactions, or any other casualties or health problems which may arise during reservation period or as a result of staying at this home. Safety precautions undertaken in the preparation of this home are not foolproof, and Guest shall hold New England Vacation Rentals, Inc. its owners, agents, officers, employees, and subcontractors harmless from all claims to person or property arising out of the use and occupancy of the premises. 
31. Information and advertising regarding individual listings is believed accurate but cannot be guaranteed.
32. In regard to beaches, Ponds, and Other local attractions.  Please note we are not responsible for weather conditions, closings or actions of any of these local area attractions.
33. Outdoor Grills.  Grills (Charcoal or Gas) are available for your use.  Please check your property details for specific information.  New England Vacation Rentals takes no responsibility for the type or condition of a grill at a particular home.  New England Vacation Rentals or our owners are not responsible for providing charcoal or propane for grills.  We are happy to recommend where you can exchange a gas tank in your area.
34. Property Maintenance.  It may be necessary for us to enter your vacation home during your stay to handle repair, care or management of the property.  We will always call  you first to arrange a suitable day and time.
35. Vacation Homes for Sale.  If you are interested in purchasing a home on Cape Cod let us know and we will refer you to our affiliated sales agency.  If your vacation home is for sale and a showing is requested we will contact you for a suitable day and time.  Most homes are showed on the home turnover day between check out and arrival time.

SIGNATURE
Please electronically sign this agreement after it has been read.

{{initial}} I have read and agree to the above New England Vacation Rentals Rentals Inc. (NEVR Chatham Inc.) Terms and Conditions.

Through my signature below, I agree to the non refundable/cancel policy and all terms above. I hereby authorize my credit card provided to New England Vacation Rentals (NEVR Chatham Inc.) to be charged for the total amount stated in this agreement and for any additional charges incurred during and as a result of my stay.


Guest Printed Name: {reservations.first_name} {reservations.last_name}
Guest Signature:  {{signature}}
Date and Accepted by: {reservations.first_name} {reservations.last_name}  06/01/2020

Grand Total:   {reservations.grand_total}

Sincerely,
The Rental Team at New England Vacation Rentals
#BookNEVRdirect
Mail: PO Box 63, Harwich Port, MA 02646
Office: 1455 Main Street Chatham, MA 02633
Phone: 508-432-0900 
NewEnglandVacationRentals.com 
Email: bookings@NewEnglandVacationRentals.com