ABOUT THE JOB: We are seeking Guest Service Coordinators to join our team at our New England Vacation Rentals office in Sandwich. The ideal candidate will play a key role in ensuring the smooth operation of our vacation rental business, providing exceptional customer service and creating memorable experiences by making connections with our guests and homeowners. This position is ideal for someone with a friendly, welcoming demeanor, a passion for guest service, a commitment to problem-solving, and the ability to thrive in a fast-paced, ever-evolving environment.
COMPENSATION: $50,000.00 - $55,000.00 per year
ESSENTIAL JOB FUNCTIONS:

• Guest Relations: Build positive relationships with guests, assisting them with reservations, inquiries, and providing information about our vacation rental properties. Ensure a seamless experience for our guests from booking to check-out.
• Owner Relations: Act as a liaison between property owners and the company. Address owner inquiries, provide updates on property performance, and coordinate necessary communications to maintain strong relationships.
• Guest Issues: Manage and resolve escalated guest concerns related to rental home issues during a stay ensuring a positive outcome for all involved.
• Solving Home Issues: Manage and resolve issues related to vacation rental properties, coordinating with maintenance teams and ensuring timely resolution of any concerns raised by guests or owners.
• Point of Contact for Cleaners and Linen Rental Company: Coordinate with cleaning staff and linen rental companies to ensure proper scheduling and fulfillment of services.
• Coordination of Home Inspectors: Organize and coordinate home inspections for spring walk-throughs and turnovers related to guest arrivals and departures.
• Learning Reservation Software: Familiarize yourself with our reservation software and stay up-to-date with any system updates. Effectively use the software to manage bookings, update property information, and generate reports.
• Specialty Projects as assigned
• Emergency Services Coverage: Take part in a rotating schedule to support urgent matters, ensuring they are addressed promptly and professionally.

• Previous experience in administrative or customer service roles is preferred. Property management or vacation rental experience is a plus.
• Effective communicator with strong writing skills.
• Self-motivated and self-sufficient, while willing to seek guidance and direction as needed.
• Manage conflict or uncomfortable situations in a professional manner.
• Flexibility in a fast-changing environment; ability to jump from task to task with minimal adjustment.
• Excellent organizational abilities and attention to detail.
• Proficient in using office software and comfortable learning new reservation software.
• Ability to multitask and prioritize tasks effectively.
• Problem-solving skills and the ability to handle challenging situations with poise.

• Work may take place indoors or outdoors, in a variety of settings including private homes, resorts, offices, and laundry facilities — often in varying weather conditions.
• We're in hospitality and our schedules can change based on guest and homeowner needs. Shifts may include early mornings, evenings, weekends, and holidays. We require flexibility to support this.
• Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver's license, and be at least 18 years of age. You will be reimbursed for mileage based on the IRS’ standard mileage rate of 70 cents per mile for business miles driven effective Jan. 1, 2025.
• Ability to sit for the majority of the day and move freely if making an on-site visit to one of our vacation homes.

• Health/dental/vision insurance
• Employer Sponsored & Voluntary Supplemental Benefits
• Health & Dependent Care Flexible Spending Accounts
• 401K retirement savings plan with 100% company match on the first 3% you contribute and a 50% match on the next 2%
• Paid Vacation & Sick Time
• A two-week Holiday shut down at the end of the year with a limited rotating schedule, as business needs allow
• A $500 travel allowance annually if you book a vacation with one of our sister companies
• A hybrid in office/remote work week in the off season as business needs allow

ABOUT THE JOB: We are seeking to fill an immediate opening with a dedicated, skilled and detail-oriented individual to join our team as a full-time, Maintenance Technician. You will play a key role in ensuring a positive experience for our guests while providing essential support to our homeowners.
COMPENSATION: $25.00 - $35.00 per hour
ESSENTIAL JOB FUNCTIONS:

• Manage and resolve maintenance tasks and projects related to rental home issues
• Maintenance issues can include, but not limited to, troubleshooting issues with Plumbing, Electrical, HVAC, Appliances, Cable/WIFI, Lock Sets, Garbage Removal, Grills and Propane Refills
• Travel between multiple worksites each day based on urgency and ability for successful completion
• Assignment / completion of owner-approved maintenance through work orders created by the Director, Property Management and office support
• Meet and maintain company standards and metrics such as guest or owner satisfaction, accuracy, efficiency, while ensuring a positive outcome and timely resolution for all
• Be part of an on-call coverage rotation within the maintenance team to address urgent issues during after-hours and Sundays
• Ensure follow through on work orders using in-house assignment systems
• Coordinate with third-party service providers when assigned
• Other duties as assigned because every day is different in hospitality!

• 2 years of basic property maintenance experience
• Working knowledge of basic skills as listed above for quick repairs
• Tech experience or willingness to learn various software platforms and using mobile apps
• Self-motivated and self-sufficient, while willing to seek guidance and direction as needed while working independently
• Effective communicator maintaining open and collaborative relationships with team members and management team
• Flexibility in a fast-changing environment; ability to multitask and prioritize tasks effectively while coping with frequent interruptions
• Attention to detail, responsive and reliable
• Ability to speak with customers – guests or owners – and share information that’s clear and thoughtful, representing NEVR in a positive way
• Approach every job like you are the hero!

• Work may take place indoors or outdoors, in a variety of settings including private homes, resorts, offices, and laundry facilities — often in varying weather conditions.
• We're in hospitality and our schedules can change based on guest and homeowner needs. Shifts may include early mornings, evenings, weekends, and holidays. We require flexibility to support this.
• General territory is from Sandwich to Sagamore Beach but business needs may require occasional calls from Yarmouth to Eastham Employees are required to drive a personal vehicle therefore, they must have reliable transportation, a valid driver's license, and be at least 18 years of age. You will be reimbursed for mileage based on the IRS’ standard mileage rate of 70 cents per mile for business miles driven effective Jan. 1, 2025.
• Use your own tools (specialty tools provided by company)
• Since this position requires travel, you must live on the Cape for the quickest and most efficient response to guest issues
• Ability to move freely (balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive hand/finger motions) and lift up to a maximum of fifty (50) pounds without assistance.

• Health/dental/vision insurance
• Employer Sponsored & Voluntary Supplemental Benefits
• Health & Dependent Care Flexible Spending Accounts
• 401K retirement savings plan with 100% company match on the first 3% you contribute and a 50% match on the next 2%
• Paid Vacation & Sick Time
• A $500 travel allowance annually if you book a vacation with one of our sister companies

ABOUT THE JOB: Join our team as a part-time, seasonal, Front Desk Agent where you can make a difference by providing excellent service while developing your professional skills in a supportive environment! We are seeking a Front Desk Agent to join our talented and friendly team at our Seaside Cottages Resort in South Yarmouth. The ideal candidate will be the first point of contact providing exceptional customer service and creating memorable experiences by making connections with our guests and homeowners. This is an ideal position for someone who has a friendly and welcome attitude, a passion for guest service, values problem resolution, and enjoys working in a fast-paced environment.
COMPENSATION: $25.00 per hour
OVERVIEW OF RESORT: Seaside Cottages offer the perfect blend of charm and convenience for a Cape Cod getaway. Ranging from cozy studios to spacious three-bedroom cottages, these delightful retreats are nestled along the shores of Nantucket Sound in South Yarmouth. Guests enjoy exclusive access to a private beach, where soft sand and gentle waves provide the ultimate relaxation. While some cottages boast stunning water views, all are just steps away from the beach, ensuring you’re never far from the coastal beauty of Cape Cod.
ESSENTIAL JOB FUNCTIONS:

• Guest Relations: You will have a direct impact on the overall experience of our guests and be responsible for ensuring satisfaction from the moment guests arrive until they check out. Greet and welcome guests as they arrive, ensuring a positive first impression. Manage front desk operations including answering phone calls, responding to inquiries, and directing visitors appropriately.
• Maintain Knowledge of Front Desk and Seaside Cottages’ features, services and hours of operations, the location of each cottage and its amenities, daily arrivals and departures, and cottage availability for any given day.
• Guest Issues: Promote positive guest relations to all approaching the front desk. Manage and resolve guest issues in a timely and professional manner. Document guest requests and issues immediately and notify appropriate personnel for resolution.
• Act as a Point of Contact for Cleaners and Linen Rental Company: Coordinate with cleaning staff and linen rental companies to ensure proper scheduling and fulfillment of services.
• Learning Reservation Software: Familiarize yourself with our reservation software and stay up-to-date with any system updates. Effectively use the software to manage bookings, update property information, and generate reports.
• Specialty Projects as assigned
SKILLS + QUALIFICATIONS:
• Proven experience as a front desk agent or in a customer service role is advantageous but not required.
• A positive attitude, professionalism, and a commitment to providing outstanding service are key attributes for success in this role.
• Excellent phone etiquette and communication skills are essential for effective customer interactions.
• Proficient in using office software and comfortable learning new reservation software.
• Manages conflict or uncomfortable situations in a professional manner.
• Flexibility in a fast-changing environment; ability to jump from task to task with minimal adjustment.
WORKPLACE ENVIRONMENT:
• Work may take place indoors or outdoors — often in varying weather conditions
• We're in hospitality and our schedules can change based on guest and homeowner needs. Shifts may include early mornings, evenings, weekends, and holidays. We require flexibility to support this.
• Walking from office to guest cottages or the linen cottage is required
• We have the use of a golf cart for picking up dirty linens and bagged garbage from guests daily.
• Ability to move freely (standing, stooping, walking, bending, pushing, pulling, reaching, and squatting) and lift up to a maximum of twenty-five (25) pounds without assistance.
SHIFT & SCHEDULE: This position has a 25-hour work week with five, 5-hour shifts during the week and weekend. Our front office is open from 9 am to 7 pm, every day, during the peak season. Custom schedules will be considered.
HOW TO APPLY: If you are looking to contribute to the success of a dynamic vacation rental company, we invite you to apply. Please submit your resume, and include a cover letter if you have relevant experience you’d like to highlight to [email protected]. Please mention the position you are applying to.
New England Vacation Rentals (NEVR) is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. NEVR is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited. An offer of employment for this role will be contingent upon verification of supplied references and the successful completion of a background check.
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ABOUT THE JOB: Join our team as a part-time, seasonal, Vacation Rental Inspector. This role involves physically inspecting short-term rental properties to guarantee they meet company quality, cleanliness, and safety standards before guest arrivals and after departures, ensuring a seamless guest experience and maintaining property value.
COMPENSATION: $23.00 per hour
ESSENTIAL JOB FUNCTIONS: Ensures properties are guest-ready by conducting thorough walkthroughs of interior and exteriors of our vacation rental homes, confirming details such as:

• Verifying cleanliness of home
• Testing appliances, electronics, lights, smoke/CO detectors, locks, and report any faults or damages
• Ensuring properties are staged with promised amenities
• Identifying Maintenance and Safety Issues
• Minor Repairs (perform small basic repairs when equipped)
• Upholding high standards for guest satisfaction and brand reputation
• Documenting issues and findings using mobile apps for reporting

• Detail-Oriented: Excellent eye for spotting imperfections and potential concerns.
• Organizational Skills: Ability to manage multiple properties and tasks efficiently.
• Communication: Clear verbal and written communication for reporting.
• Tech Savvy: Comfortable using mobile inspection apps.
• Self-Motivated: Able to work independently while traveling between locations.
• Problem-Solving: Quick thinking to address unexpected issues.

• Field-based, involving driving between properties. Employees are required to drive a personal vehicle therefore, they must have reliable transportation, a valid driver's license, and be at least 18 years of age. You will be reimbursed for mileage based on the IRS’ standard mileage rate of 70 cents per mile for business miles driven effective Jan. 1, 2025.

• Work may take place indoors or outdoors — often in varying weather conditions
• Ability to move freely (standing, stooping, walking, bending, pushing, pulling, reaching, and squatting) and lift up to a maximum of twenty-five (25) pounds without assistance.
• Fast-paced, especially during peak turnover periods

• This position is seasonal.
• Inspection routes can start as early as April for Spring Walkthroughs and go all the way through to mid-October.
• Friday Inspections take place from Yarmouth to Eastham.
• Saturday Inspections take place from Hyannis to over the bridge.
• During peak summer weeks (end of June to Labor Day), shifts are typically from 10 am to 4 pm. 6 hours of pay is guaranteed even if you don’t work that many hours
• Spring walkthroughs can be scheduled any day for longer hours any time of day.