Contact New England Vacation Rentals
How to Reach Us:
PHONE Hours: (Mon-Saturday 9AM-5PM): 508-432-0900 with any questions/problems etc. We are closed on Sunday’s.
Our phones can get very busy during peak summer months…not to worry…leave us a message and we will call you back quickly. It can be faster to email us during our business hours–9am-5pm and someone will answer you right away.
For Current In House Guests: Please contact our office during business hours unless it is a “serious emergency”.
After Hours Emergencies: If it is an after hours “Serious Emergency” —Just call us at 508-432-0900. Dial “0” for our emergency service- you will be connected with an operator. If your smoke detectors are going off, please call 911 and have the fire department come and check things out, better to be safe and let them handle the situation. Please note that after hour emergencies ONLY are handled based on level of importance. Calls that are not deemed as a “Serious Emergency” will be handled during business hours. Internet is not considered an emergency.
Cleaner information for your home has been provided in your check information and is on the “fridge letter” at your rental home. You can contact your cleaner directly with any questions or issues.
Please do not email us for after hour emergencies. All emails will be answered the next business day during regular office hours.
If you have a Fire or Medical Emergency: Please dial 911 to access our Local Fire/Police Department. Cape Cod Hospital is the local hospital and is located at 27 Park Street Hyannis, MA 02601 Phone: 508-771-1800.
Our fax number is 508-771-0411
You can email us at
Our Mailing Address is:
PO Box 63
Harwich Port MA 02646
We have 3 offices to serve you in Harwich Port, Eastham, and Chatham, Cape Cod.
565 Main Street (Route 28)
Harwich Port, MA 02646
180 Brackett Road Unit 1
Eastham, MA 02642
1455 Main Street (Route 28)
Chatham, MA 02633
We look forward to being your vacation home rental company for years to come!
The Rental Team at New England Vacation Rentals
How to Access Your Cape Cod Vacation Rental Home:
- If you booked a home that has Keyless Entry-Please go directly to the home. If your home is keyless-it will be stated in the home description and in your check in information. You do not need to come to our offices.
- If you booked a home that DOES NOT have Keyless Entry in Harwich, Dennis, Cape Cod you will go to our Harwichoffice for Check in.
- If you booked a home that DOES NOT have Keyless Entry in Chatham, Cape Cod you will go to our Chatham office for Check In.
- If you booked a home that DOES NOT have Keyless Entry in Eastham or Truro, Cape Cod you will go to our Eastham office for Check In.