Contact New England Vacation Rentals
How to Reach Us:
PHONE Hours: (Mon-Saturday 9AM-5PM): 508-432-0900 with any questions/problems etc. We are closed on Sunday’s.
Our phones can get very busy during peak summer months…not to worry…leave us a message and we will call you back quickly. It can be faster to email us during our business hours–9am-5pm and someone will answer you right away.
For Current In House Guests: Please contact our office during business hours unless it is a “serious emergency”.
After Hours Emergencies: If it is an after hours “Serious Emergency” —Just call us at 508-432-0900. Dial “0” for our emergency service- you will be connected with an operator. If your smoke detectors are going off, please call 911 and have the fire department come and check things out, better to be safe and let them handle the situation. Please note that after hour emergencies ONLY are handled based on level of importance. Calls that are not deemed as a “Serious Emergency” will be handled during business hours. Internet is not considered an emergency.
Cleaner information for your home has been provided in your check information and is on the “fridge letter” at your rental home. You can contact your cleaner directly with any questions or issues.
Please do not email us for after hour emergencies. All emails will be answered the next business day during regular office hours.
If you have a Fire or Medical Emergency: Please dial 911 to access our Local Fire/Police Department. Cape Cod Hospital is the local hospital and is located at 27 Park Street Hyannis, MA 02601 Phone: 508-771-1800.
Our fax number is 508-771-0411
You can email us at
Our Mailing Address is:
PO Box 63
Harwich Port MA 02646
We have 3 offices to serve you in Harwich Port, Eastham, and Chatham, Cape Cod.
565 Main Street (Route 28)
Harwich Port, MA 02646
180 Brackett Road Unit 1
Eastham, MA 02642
1455 Main Street (Route 28)
Chatham, MA 02633
We look forward to being your vacation home rental company for years to come!
The Rental Team at New England Vacation Rentals
How to Access Your Cape Cod Vacation Rental Home:
- Check-In and Check-Out Procedures: Check in is after 3PM on Arrival Date By 10am on Departure Date
You will go directly to your home via keyless/lockbox entry. You do not need to come to our office for check in.
Your home will be ready at 3PM on your arrival day. We will email you with your check in information once your final payment is received and about a week prior to your arrival. This information can also be found on our Cape Cod/NE Vacation Rentals Visitor Guide Mobile App.
Check in is between anytime after 3PM. Please do not try to enter your home before this time as this interferes with our cleaning and inspection process. If you try to enter early we can not be sure what you will be walking into and your home may not be properly serviced. There may also be a $375 early arrival fee if you enter the home before 3pm with out permission from New England Vacation Rentals.
Check out time is by 10AM on your departure date. A late departure will result in an extra “day” charge to your credit card. You do have the option to add a “late check-out” stay if available to your reservation. Ask your New England Vacation Rentals Representative for additional rate information.
Lockbox keys must be returned to the lockbox where originally retrieved. There is a $25 charge for a late key return and/or a lost key.
Make sure to read all emails that you receive from us.