ABOUT THE JOB: Join our team as a part-time, seasonal, Front Desk Agent where you can make a difference by providing excellent service while developing your professional skills in a supportive environment! We are seeking a Front Desk Agent to join our talented and friendly team at our Seaside Cottages Resort in South Yarmouth. The ideal candidate will be the first point of contact providing exceptional customer service and creating memorable experiences by making connections with our guests and homeowners. This is an ideal position for someone who has a friendly and welcome attitude, a passion for guest service, values problem resolution, and enjoys working in a fast-paced environment.
COMPENSATION: $25.00 per hour
OVERVIEW OF RESORT: Seaside Cottages offer the perfect blend of charm and convenience for a Cape Cod getaway. Ranging from cozy studios to spacious three-bedroom cottages, these delightful retreats are nestled along the shores of Nantucket Sound in South Yarmouth. Guests enjoy exclusive access to a private beach, where soft sand and gentle waves provide the ultimate relaxation. While some cottages boast stunning water views, all are just steps away from the beach, ensuring you’re never far from the coastal beauty of Cape Cod.
ESSENTIAL JOB FUNCTIONS:

• Guest Relations: You will have a direct impact on the overall experience of our guests and be responsible for ensuring satisfaction from the moment guests arrive until they check out. Greet and welcome guests as they arrive, ensuring a positive first impression. Manage front desk operations including answering phone calls, responding to inquiries, and directing visitors appropriately.
• Maintain Knowledge of Front Desk and Seaside Cottages’ features, services and hours of operations, the location of each cottage and its amenities, daily arrivals and departures, and cottage availability for any given day.
• Guest Issues: Promote positive guest relations to all approaching the front desk. Manage and resolve guest issues in a timely and professional manner. Document guest requests and issues immediately and notify appropriate personnel for resolution.
• Act as a Point of Contact for Cleaners and Linen Rental Company: Coordinate with cleaning staff and linen rental companies to ensure proper scheduling and fulfillment of services.
• Learning Reservation Software: Familiarize yourself with our reservation software and stay up-to-date with any system updates. Effectively use the software to manage bookings, update property information, and generate reports.
• Specialty Projects as assigned
SKILLS + QUALIFICATIONS:
• Proven experience as a front desk agent or in a customer service role is advantageous but not required.
• A positive attitude, professionalism, and a commitment to providing outstanding service are key attributes for success in this role.
• Excellent phone etiquette and communication skills are essential for effective customer interactions.
• Proficient in using office software and comfortable learning new reservation software.
• Manages conflict or uncomfortable situations in a professional manner.
• Flexibility in a fast-changing environment; ability to jump from task to task with minimal adjustment.
WORKPLACE ENVIRONMENT:
• Work may take place indoors or outdoors — often in varying weather conditions
• We're in hospitality and our schedules can change based on guest and homeowner needs. Shifts may include early mornings, evenings, weekends, and holidays. We require flexibility to support this.
• Walking from office to guest cottages or the linen cottage is required
• We have the use of a golf cart for picking up dirty linens and bagged garbage from guests daily.
• Ability to move freely (standing, stooping, walking, bending, pushing, pulling, reaching, and squatting) and lift up to a maximum of twenty-five (25) pounds without assistance.
SHIFT & SCHEDULE: This position has a 25-hour work week with five, 5-hour shifts during the week and weekend. Our front office is open from 9 am to 7 pm, every day, during the peak season. Custom schedules will be considered.
HOW TO APPLY: If you are looking to contribute to the success of a dynamic vacation rental company, we invite you to apply. Please submit your resume, and include a cover letter if you have relevant experience you’d like to highlight to [email protected]. Please mention the position you are applying to.
New England Vacation Rentals (NEVR) is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. NEVR is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited. An offer of employment for this role will be contingent upon verification of supplied references and the successful completion of a background check.
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ABOUT THE JOB: Join our team as a part-time, seasonal, Vacation Rental Inspector. This role involves physically inspecting short-term rental properties to guarantee they meet company quality, cleanliness, and safety standards before guest arrivals and after departures, ensuring a seamless guest experience and maintaining property value.
COMPENSATION: $23.00 per hour
ESSENTIAL JOB FUNCTIONS:

• Ensures properties are guest-ready by conducting thorough walkthroughs of interior and exteriors of our vacation rental homes, confirming details such as:
  • Verifying cleanliness of home
  • Testing appliances, electronics, lights, smoke/CO detectors, locks, and reporting any faults or damages
  • Ensuring properties are staged with promised amenities
  • Identifying Maintenance and Safety Issues
  • Minor Repairs (perform small basic repairs when equipped)
  • Upholding high standards for guest satisfaction and brand reputation
  • Documenting issues and findings using mobile apps for reporting

• Detail-Oriented: Excellent eye for spotting imperfections and potential concerns.
• Organizational Skills: Ability to manage multiple properties and tasks efficiently.
• Communication: Clear verbal and written communication for reporting.
• Tech Savvy: Comfortable using mobile inspection apps.
• Self-Motivated: Able to work independently while traveling between locations.
• Problem-Solving: Quick thinking to address unexpected issues.

• Field-based, involving driving between properties. Employees are required to drive a personal vehicle; therefore, they must have reliable transportation, a valid driver's license, and be at least 18 years of age. You will be reimbursed for mileage based on the IRS' standard mileage rate of 70 cents per mile for business miles driven effective Jan. 1, 2025.
• Work may take place indoors or outdoors — often in varying weather conditions.
• Ability to move freely (standing, stooping, walking, bending, pushing, pulling, reaching, and squatting) and lift up to a maximum of twenty-five (25) pounds without assistance.
• Fast-paced, especially during peak turnover periods.

• This position is seasonal.
• Inspection routes can start as early as April for Spring Walkthroughs and go all the way through to mid-October.
• Friday Inspections take place from Yarmouth to Eastham.
• Saturday Inspections take place from Hyannis to over the bridge.
• During peak summer weeks (end of June to Labor Day), shifts are typically from 10 am to 4 pm. 6 hours of pay is guaranteed even if you don't work that many hours.
• Spring walkthroughs can be scheduled any day for longer hours any time of day.